1. Introduction and Scope
1.1 Overview
At Cvent Sydney IT, we are committed to safeguarding your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your personal data in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs). By engaging with our services, you consent to the practices described herein.
1.2 Scope of Policy
This policy applies to all personal information collected by Cvent Sydney IT through our website, services, and interactions with clients, partners, and users. It encompasses data collected online and offline, including but not limited to:
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Contact information (e.g., name, email address, phone number)
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Business details (e.g., company name, job title)
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Technical information (e.g., IP address, browser type, device information)
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Communication records (e.g., emails, support tickets)
1.3 Purpose of Data Collection
We collect personal information to provide, improve, and personalise our IT services, including:
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Web development
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Custom software solutions
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Mobile app development
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Digital marketing strategies
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Remote IT support
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Virtual assistant services
The information collected enables us to:
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Respond to inquiries and provide customer support
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Process transactions and manage billing
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Tailor our services to meet your specific needs
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Comply with legal and regulatory obligations
1.4 Consent
By providing your personal information to Cvent Sydney IT, you consent to the collection, use, and disclosure of your data as described in this Privacy Policy. You have the right to withdraw your consent at any time by contacting us, subject to legal or contractual restrictions.
1.5 Updates to Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Any updates will be posted on our website with an updated effective date. We encourage you to review this policy regularly to stay informed about how we protect your personal information.
2. Data Collection, Use, and Disclosure
2.1 Types of Personal Information Collected
We collect personal information directly from you, such as when you visit our website, interact with our services, or communicate with our team. This information may include:
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Identifiable Information: Name, contact details (email, phone number), job title, company details.
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Technical Information: IP address, device type, browser type, and operating system.
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Business Information: Company name, project details, and service preferences.
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Transaction Information: Billing details, payment history, and service usage data.
We may also collect information indirectly through cookies and other tracking technologies to improve user experience and service delivery.
2.2 How We Use Your Information
The personal data we collect is used for the following purposes:
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Service Provision: To provide our IT services, including web development, mobile apps, and digital marketing.
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Customer Support: To respond to inquiries, resolve issues, and provide ongoing assistance.
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Business Improvement: To analyze usage patterns, improve services, and personalize the user experience.
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Marketing and Communication: To send marketing materials, promotions, and updates, where permitted.
We ensure that your data is only used for the purposes for which it was collected and that it aligns with your preferences.
2.3 Sharing and Disclosure of Personal Information
We do not sell or rent your personal information to third parties. However, we may disclose your data under the following circumstances:
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Service Providers: We may share information with trusted third-party providers who perform services on our behalf (e.g., payment processors, hosting services).
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Legal Compliance: If required by law or regulatory authorities, we may disclose your personal data to comply with legal obligations or court orders.
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Business Transfers: In the event of a business sale, merger, or acquisition, your personal data may be transferred as part of the transaction.
We ensure that any third parties with whom we share your data uphold strict confidentiality and privacy standards.
2.4 Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes for which it was collected, or as required by law. When the information is no longer needed, we will securely dispose of or anonymize it to protect your privacy.
2.5 Data Security
We take reasonable steps to protect your personal data from misuse, loss, unauthorized access, or alteration. This includes implementing physical, electronic, and administrative safeguards. However, please note that no data transmission over the internet or storage system can be guaranteed to be 100% secure, and we encourage you to take appropriate precautions when sharing personal information online.
3. Your Rights and Access to Information
3.1 Access to Your Personal Information
You have the right to request access to the personal information that we hold about you. If you wish to review, update, or correct your data, you can contact us directly. We will respond to your request within a reasonable timeframe, in accordance with applicable privacy laws.
3.2 Correction of Personal Information
If any of the personal information we hold is inaccurate, incomplete, or out-of-date, you have the right to request that we correct it. We strive to keep our records accurate and up-to-date, and we encourage you to notify us if there are any changes to your details.
3.3 Data Portability
If applicable, you may request a copy of your personal data in a structured, commonly used, and machine-readable format. This will allow you to transfer your data to another service provider, should you choose to do so.
3.4 Withdrawal of Consent
If we rely on your consent to process your personal data, you have the right to withdraw that consent at any time. You can do this by contacting us directly. Please note that withdrawing consent may limit our ability to provide certain services to you.
3.5 Right to Object
You have the right to object to the processing of your personal data for specific purposes, such as marketing or profiling. If you choose to exercise this right, we will cease processing your data for those purposes unless we have a legitimate reason to continue.
3.6 Privacy Complaints
If you believe that we have violated your privacy rights or that we are not complying with this Privacy Policy, you have the right to lodge a complaint with us. We will investigate any complaint and take appropriate action. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) for further assistance.
3.7 International Data Transfers
In some cases, your personal information may be transferred to and stored in countries outside of Australia. When this occurs, we ensure that appropriate safeguards are in place to protect your data in accordance with Australian privacy laws.
3.8 Changes to the Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on our website, and the updated version will include the new effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.
3.9 Cookies and Tracking Technologies
We use cookies and similar tracking technologies (e.g., web beacons, analytics tools) to enhance your experience on our website, analyze trends, track users’ movements around the site, and gather demographic information. These technologies help us improve the functionality and performance of our site and tailor it to your preferences. You can control cookie settings through your browser, but disabling certain cookies may affect the functionality of our website.
3.10 Third-Party Links
Our website may contain links to third-party websites or services that are not operated or controlled by us. This Privacy Policy applies only to our services, and we are not responsible for the privacy practices of external sites. We encourage you to review the privacy policies of any third-party websites you visit.
At Cvent Sydney IT, we are committed to maintaining the privacy and security of your personal information. This Privacy Policy reflects our ongoing commitment to comply with relevant privacy laws and maintain transparency about how we collect, use, and protect your data. By engaging with our services, you acknowledge that you have read and understood the terms outlined in this policy.
If you have any questions or concerns regarding your privacy or this policy, please don’t hesitate to contact us. We value your trust and strive to ensure that your personal data is handled with the utmost care.
This Privacy Policy is effective as of July 1st, 2025. We may update this policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with a revised effective date.